QUALITY ENHANCEMENT PROGRAM

The first year of your EYE Solution Team, our team provides complete enhanced support to that allows us to improve your system performance and prepare for any future enhancements. We replace equipment if needed at no cost, we repair equipment at no cost and add additional equipment if needed to improve performance at no cost


FIRST YEAR Q.E.P.

 

  • FREE Visual inspection of devices
  • FREE Walk-test of system components
  • FREE Cleaning of devices as needed
  • Verification of the communication link
  • FREE System training
  • Programming back-up and software patch updates for PC-based systems (as available)
  • FREE Monthly, quarterly, semi-annual and annual inspection options available
  • Access to technical support through our Technical Assistance Center (TAC)
  • FREE Onsite Software and Firmware Maintenance 
  • FREE Full One Year EYE WATCH Mobile Cloud Storage and 24/7 Live Access $600 Value Per Camera Annually)
  • FREE System Support Service
  • FREE Internet Service Provider Performance Testing and Resolutions
  • FREE Equipment, IT, Security Solution Recommendation Assessments 

Conversion to Full Coverage Plans

 

  • Annual Replacement Plan
  • Life Cycle Replacement Plan


holistic security technology investment

ANNUAL QEP PLAN

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Includes:   Remote Quarterly Firmware and Software Updates

Installation of Remote Monitoring Applications

Covers All Equipment from Original Design 

EYE WATCH Cloud Storage Plan Annual Renewal Payment

Local Video Management System  Server Storage Management

Included: Scheduled Inspections

* Selection of this plan will make you negligible  for LIFE CYCLE REPLACEMENT PLAN.

LIFE CYCLE REPLACEMENT PLAN

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 Includes:   Remote Quarterly Firmware and Software Updates

Installation of Remote Monitoring Applications

Covers All Equipment from Original Design 

EYE WATCH Cloud Storage Plan Annual Renewal Payment

Local Video Management System  Server Storage Management

 Included: Scheduled Inspections

* Selection of this plan provides full equipment replacement and installation at the end of  product life cycle

key benefits

REMOTE SOFTWARE MAINTENANCE

Your EYE System Technology will require regular firmware, Camera and Video Management System updates to maintain connectivity. 

CLOUD STORAGE

Our EYE WATCH Cloud Storage solution provides you with 7 day, 30 Day or 90 day options, which are sold separately, but is included in your plan.

LOCAL VIDEO STORAGE

Our EYE Video Management System provides local storage based on your design for 30 Days-120 Days that is stored on your server local hard drive. Maintenance and health checks for this system is critical to your system performance. Included in both plans

REMOTE MONITORING

We provide regular monitor of your system in order to track performance and identify potential problems in the future. 

EQUIPMENT REPLACEMENT

We provide full replacement and installation of your EYE System Design during the coverage period resulting in any normal wear and malfunction identified during that period

TRAINING

We provide additional systems training and support related to new employees that are required to monitor your system during coverage period.